FAQs
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Everything people usually ask, answered properly. If yours isn't here, send it over, we answer every message.
How long does it take to work?
Most owners notice a change in stool consistency within the first two weeks. Skin and coat improvements usually take four to eight weeks, because the coat has to grow through. Give it a full 90 days before you judge it — that is why the guarantee runs that long.
How much do I give my dog?
By weight — the dose for your dog's size is on the pack and on each product page. Give it once a day, with food or straight from your hand. If your dog sits between two bands, take the lower one for the first week.
What if my dog won't eat it?
Then we refund you — no need to send anything back. It is a soft chew rather than a tablet, which is why most fussy dogs take it, but no supplement works for every dog.
Can I give more than one product?
Yes — they are formulated to be taken together, and the everyday bundle exists for exactly that. Keep to the per-product dose for your dog's weight.
Is it safe for puppies and older dogs?
Most of the range is suitable from 12 weeks, at the small-dog dose — check the feeding guide on the product for its specific age minimum. Older dogs take the same dose as any adult of their size. If your dog is on medication or recovering from illness, check with your vet first.
Which one does my dog need?
Most dogs start with the probiotic chews — gut first, because skin, coat and stools usually follow. If the problem is stiffness or slowing down, start with joint support; if it is breath and teeth, start with the dental powder. The two-minute quiz will point you at the right one.
What's actually in them?
The full ingredient list and the amount of every active is printed on each product page — no proprietary blends hiding the doses. If there is something you want us to check against your dog's diet or medication, email us and we will go through it with you.
Where is RUMI made?
In the Netherlands, in a GMP-certified facility. Every batch is third-party tested and Feed Chain Alliance certified.
How do I cancel or change my plan?
Any time, in one tap from your account. No phone call, no email, no retention flow. Skip, delay or swap a delivery just as easily.
Why do you recommend the 90-day plan?
Because that is how long the changes take to show. Two weeks for stools, four to eight for skin and coat, and a full cycle before you can fairly judge joints. Ninety days is one honest trial rather than three separate decisions.
When will it arrive?
You'll get a tracking link by email as soon as your order ships. If you need dispatch or delivery timings before that, message us and we'll confirm.
What's the 90-day promise?
Give it ninety days. If you are not happy with how your dog is doing, tell us and we refund you — you keep the product, and there is nothing to send back.
What does "every order helps a street dog" mean?
Every order funds the rescuers we work with directly — the people already feeding, treating and rehoming street dogs, not an intermediary organisation. You can see who they are, and follow or donate to them yourself, on our mission page.
How do you choose the shelters?
We back individual rescuers we can actually reach and check on, rather than large organisations. They show us what the money does — food bought, vet bills paid, dogs rehomed — and we pass that on to you.
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